Customer Service Associate

About Ardeur

We are part of a group of eCommerce startups founded by a team of ex-Goldman Sachs, Morgan Stanley, McKinsey and BCGers. We're serial entrepreneurs and have collectively started over a dozen companies and have raised over USD$50M in funding across them.

We have employees globally and offices in Los Angeles, New York and Hong Kong. Founded 4 years ago, we have scaled to 8 digits in run rate revenues and are experiencing double digit growth year over year. We have developed several direct-to-consumer several brands and product lines across multiple industries including consumer electronics, home goods, and health & hygiene products.

 

We're on a rocket ship and expect to grow to USD$50M+ next year – lots of learning and growth opportunities available. We are looking for top tier talent - hard working, smart, and ambitious people - to join us on this journey.

About the role/Responsibilities 

Ardeur Holdings is looking for a Customer Service Associate to join our eCommerce Operations Team.

 

In this Customer Service Associate role, you will be reporting to our talented Customer Service Managers and be one of the main architects of the customer experience with our brand.

We strive to provide all customers with the highest level of service within the industry and our Customer Service team is on the front line.

 

We are looking for an individual who is ambitious, resourceful, detail-oriented, energetic, loves to chat, and most of all has a desire to help our company and customers succeed. If this sounds like you – we want to meet you!

Your responsibilities will include:

  • Responding to incoming customer service inquiries in a timely and thoughtful manner.

  • Coordinate with fulfillment team and platforms to streamline customer order information and queries.

  • Quickly becoming familiar with brand voice, software platforms, and common issues.

  • Working between multiple web apps to enter, pull, and assess customer information.

  • Managing more junior customer service team members.

  • Communicate with sourcing team to understand product specifications and requirements.

  • Defining and optimizing processes to streamline customer service workflow.

Requirments

  • 1+ years in previous online Customer Service role

  • Bachelor’s degree

  • Have previous customer service experience, in an eCommerce or similar emailed + digital-based setting.

  • Be comfortable working with computers and web-based applications.

  • Have experience handling a high-volume workflow in a professional setting.

  • Experience directly managing multi-member teams in the past.

  • 100% fluency in written English

  • Optimistic and ability to deal with challenging situations

Preferred Traits 

  • High attention to detail

  • Analytical thinking

  • Exceptionally quick learner

  • Fluency in written and verbal English

  • Experience with managing social media comments preferred

  • Experience with Zendesk & Shipstation & Shopify Familiarity is a major plus. 

In return you will get

  • An intellectually challenging role full of learning and growth & promotion opportunities.

  • Significant ownership and independence in how work is executed.

  • Flexible hours and location.

  • Excellent career growth potential.

  • Competitive compensation package.

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ARDEUR HOLDINGS

We turn ideas into global brands.